Under the Hood
How our AI assistant actually works.
Describe the electrical work, share the details our team needs, and request a visit or estimate. Here is how intake and staff confirmation fit together.
The Pipeline
Four parts of a service request conversation.
The assistant helps collect the information our team needs. Ask it to repeat important details, and correct any mistakes before ending the conversation.
You speak
Your voice is converted to text in real time. There are no menus and no keywords to memorize — just talk the way you would to a person.
It follows the conversation
The assistant uses your description to ask for useful details about the work, your property and your preferred timing.
It collects the request
Service, estimate and appointment-change requests need staff review. Giving a preferred day does not reserve a time on the calendar.
It speaks back
The assistant responds aloud and can ask you to clarify details. Correct anything it misunderstands before finishing your request.
Request Walkthrough
One example request, with each step explained.
This illustrative example shows useful request details and where staff confirmation fits. It is not a customer transcript or a live demonstration of connected systems.
Caller
My breaker trips when the microwave and toaster run together. Could someone come out Thursday afternoon? I'm in Burke.
Assistant — spoken reply
I can help collect a service request. Tell me when this started, what is affected and whether you have noticed other changes. Our team will need to confirm a visit.
Request context
Useful request details: the symptoms, when they occur and the location. These observations do not establish the cause of the problem.
Property details
Include the full address, city, ZIP code and any unit or access information.
Request context
Thursday afternoon is a customer preference. Staff must review scope and availability before confirming an appointment.
Requested timing
Preferred day: Thursday afternoon. Appointment status: not confirmed.
Staff review
Our team reviews the request and confirms the next step. An acknowledgment does not mean a technician is on the way.
Additional details
Staff may ask which other outlets are affected. Photos can be attached to the online form; keep covers in place and stay away from damaged equipment.
Assistant — spoken reply
Please check the contact and property details in your request. Our team will confirm the appointment separately; Thursday afternoon is not reserved yet.
Illustrative example · request details only · appointments require staff confirmation.
Planning the Visit
Your details help us plan the right visit.
Location, access and the work involved all affect a service visit. Sharing them up front helps our team review your request and identify any questions before confirming an appointment.
These are three of the practical details our team considers when reviewing a request:
Where exactly are you?
Give the street address, city and ZIP code, plus any unit number or access instructions. Check the address before sending the request so our team has the right property.
When are you available?
Share preferred days and any limits on access. Staff check availability before confirming an appointment; a preferred time in a request is not a reserved slot.
What work is involved?
Describe what you want installed, replaced or assessed. Photos and equipment model numbers can help our team understand the scope and plan the next step.
Before a visit: our team confirms the appointment. Sending a request or discussing a preferred day does not mean a technician has been dispatched.
The Back Office
Your request goes to our team for review.
You can describe the work by phone or use our online request form. Include the details you know and let us know whether you want an estimate or a visit to get work done. Staff review the request before confirming an appointment.
Collects contact and project details
Share your name, contact information, property address and the work you need. If you already have an appointment, mention it so staff can review the request in context.
Requests an appointment or a change
Ask for a visit, a different day or a cancellation. Our team must confirm the arrangement. Until a change is confirmed, do not assume an existing appointment has moved or been cancelled.
Request Review
Different requests need different next steps.
Tell us whether you need help with a problem, an installation or an estimate. The table below explains what to expect; it does not promise immediate staff availability.
| Request situation | What triggers it | What our team does |
|---|---|---|
| Urgent | You describe sparking, smoke, burning smells, a hot panel, or a total loss of power. | Describe the concern clearly. For fire, smoke or immediate danger, move away and call 911; do not wait for a service-request response. |
| Service request | You ask for an installation, replacement, repair visit or change to an existing appointment. | Staff review the scope and preferred timing before confirming a visit or appointment change. |
| Disconnected | A call drops before the conversation is finished. | Contact us again if you did not finish or are unsure your request was received. Do not assume a dropped call booked a visit. |
| Estimate | You request an estimate for a project like a panel upgrade or EV charger. | Staff review the project details and arrange the next step. Scheduled estimates are free. |
A service request is not an emergency-response service. If there is fire, smoke or immediate danger, move away and call 911. For a wider power outage, contact your electric utility.
After the Call
Share details that help prepare for the work.
Staff may ask for more information before confirming the next step. You can attach useful photos to the online request form when you submit your project.
For an EV charger, photos of the proposed parking spot, accessible equipment labels and the route toward the panel can help. Keep covers in place and photograph only from a safe, accessible position.
These details help our team understand the job and prepare follow-up questions. They can also make our estimate requests more useful. A photo does not replace an on-site assessment.
Example — EV charger request
- What make and model is your EV (or which one are you ordering)?
- Photo: the closed electrical panel and any safely accessible labels.
- Photo: the wall or spot where you want the charger mounted.
- Video: a slow pan from the panel to the garage, so we can gauge the wire run.
- Do you want a plug-in (NEMA 14-50) or hardwired connection?
The Safety Net
A human checks everything.
Our team reviews service and estimate requests and confirms appointments. Ask for human follow-up whenever you need it. If you are requesting a change, wait for confirmation before assuming your existing appointment has changed.
The AI handles the coordination. Licensed electricians handle the electricity. That division of labor never changes.
FAQ
How-it-works questions.
Why do you need my address and preferred timing?
Does the assistant book a confirmed appointment?
What is a tool call?
What happens after I send a request?
What photos are useful for a request?
Can I request a particular day?
Is a human involved at any point?
Go Deeper
Learn more about the assistant.
We documented how our AI assistant works in unusual detail — because if you're going to talk to an AI, you deserve to know exactly what it is and what it's doing.
What Is an AI Agent?
A plain-English guide to AI agents — how they differ from chatbots, what they can do, and why a local electrical company runs one.
Read moreAsk It Real Electrical Questions
It can answer genuinely technical questions about panels, EV chargers, code requirements, and troubleshooting — here is what it will and won't do.
Read moreHow to Talk to It
One rule beats every trick: speak to it exactly like you'd speak to another human being. Here's why that works and what to say.
Read moreReady to try it?
Give us a call or send a service request. Our team will review your details and follow up about the next step.