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AJ Long Electric
AJ Long Electric

AJ Long Electric · AI Assistant

Meet the assistant who really runs our front desk.

It answers questions and collects service and estimate requests any time of day. Our team reviews your request and confirms scheduling based on availability.

Call (571) 444-6886
Live · Powered by ElevenLabsNo signup
AJ Long Electric AI voice assistant device with glowing frequency sound waves

What is the AJ Long Electric AI assistant?

What can the AI assistant do?

TaskHow it helps
Request a service visitCollects your work description, address, and preferred timing for our team to review before confirming a visit.
Request an estimateCollects your address and project details for a free estimate request. Our team follows up about the next step.
Request an appointment changeCollects your request to move or cancel an existing appointment. The change takes effect when our team confirms it.
Answer service questionsExplains our electrical services, typical pricing ranges, and service areas in plain language.
Flag urgent concernsCollects the symptoms and your request for human follow-up. Do not wait for a callback during an immediate danger.

The assistant's real-time voice is powered by ElevenLabs, a conversational AI platform. Use the conversation to describe the work, ask questions, and share your preferred timing. Our team reviews service requests and confirms scheduling based on availability — read the full technical breakdown.

What You Hear When You Call

The pre-recorded voice and the AI assistant are not the same thing.

When you call (571) 444-6886, the first voice you hear is our phone menu — a recording that has been there for years. It routes your call. The AI assistant is the conversational part that happens after, and it is a completely different kind of system.

The Legacy System

IVR / Phone Menu

  • Plays a fixed recording. No decisions, no listening.
  • Routes you to scheduling, dispatch, or the right team.
  • Same prompts every time, in the same order.
  • Has been part of our phone system for years.
  • Cannot look anything up in our calendar or address book.

Status: Legacy · In Service

Live & Active

Conversational Voice

The AI Assistant

  • Listens to what you actually say and decides what to do next.
  • Collects your service request, appointment-change request, or question for staff review.
  • Different every time, because it is actually a conversation.
  • Newer. Built on a large language model and live tool integrations.
  • Collects your address, work details, and preferred timing; our team confirms scheduling.

Powered by ElevenLabs WebRTC · 24/7 Availability

Both will keep doing what they do. The pre-recorded menu still routes calls at the front of the system. The AI assistant is what handles the actual conversation once you are connected.

What It Can Do

More than answer the phone.

Request service

Collects the work details and your preferred timing for staff review.

Request an estimate

Collects your project details for a free estimate request.

Request a change

Tell us what needs to change. Our team confirms any appointment change.

Ask about your visit

Leave your appointment question for our team to check and follow up.

Answer pricing questions

Explains published project ranges and diagnostic rates.

Describe your project

Share the equipment, location and symptoms so our team can plan the work.

Flag urgent concerns

Describe any hazard and request human follow-up. Do not wait for a callback during an immediate danger.

24/7 availability

Send a request after hours. A request does not confirm an appointment.

How It Works

Three steps, end to end.

Step 01

Tap or call

Hit the Talk to assistant button on this page, or call (571) 444-6886 any time.

Step 02

Tell it what you need

In your own words. The assistant takes it from there.

Step 03

Request review or get answers

Our team reviews service requests and confirms scheduling based on availability.

What A Conversation Sounds Like

Examples of sharing your request.

These illustrative examples explain the request process. Actual conversations vary. Preferred times and appointment changes need confirmation from our team.

Requesting service

A homeowner describes a tripping breaker and shares preferred timing for staff review.

Hi, my breaker keeps tripping every time the microwave runs.
YOU
AJLE
I can take the details for a diagnostic request. What city are you in?
Burke. The address is 8642 Sample Street.
YOU
collecting the address and service details…
AJLE
Got it — 8642 Sample Street in Burke. What days or times would you prefer? Our team will check availability.
Thursday afternoon works.
YOU
AJLE
I will include Thursday afternoon as your preference. This is a service request; our team will follow up to confirm scheduling.

Under the hoodThe assistant collects the issue, location, and preferred timing. Our team reviews the request before confirming an appointment.

Requesting an appointment change

A customer asks to move an appointment. The requested change goes to our team for confirmation.

I have an appointment Tuesday morning but something came up. Can I move it to Friday?
YOU
collecting the current appointment details…
AJLE
Please share the appointment address and your preferred Friday time so our team can review the change.
noting the requested change…
AJLE
What part of Friday works best for you? The change needs confirmation from our team.
The afternoon — noon to four.
YOU
AJLE
I will include Friday afternoon in your change request. Your appointment has not been changed yet; please wait for our team to confirm.

Under the hoodThe assistant records the requested change. Staff review availability and confirm any move or cancellation; the conversation alone does not change the appointment.

Asking for a person

You can ask to speak with our team. If a person is unavailable, leave a message for follow-up.

I have a question about a permit issue — can I talk to an actual person?
YOU
AJLE
Of course. Let me see who is on right now.
checking live agent availability…

If a live agent is signed in and available

AJLE
We have a dispatcher on the line. Connecting you now — stay on, I will patch you through.

If no agent is available (after hours, all lines busy, weekends)

AJLE
Looks like nobody is on the desk this minute. I can take a detailed message and get it to the team — what is the permit question about?
Need to know if my panel upgrade needs a county permit or just county-and-utility.
YOU
sending your message through to the team and flagging it for the next available person…
AJLE
I will include your permit question and callback details for the team. Is there anything else they should know?

Under the hoodA live conversation depends on team availability. A message requests follow-up; it does not guarantee a callback time or technician dispatch.

Tips

Get the most out of it.

A few small habits make every conversation faster and more accurate.

Read the full guide to talking to it
  1. 1

    Talk to it like a human being. That's the whole secret — it was trained on real conversation, not keywords.

  2. 2

    Use full sentences. Tell it what you actually need.

  3. 3

    Be specific. "Flickering light in my kitchen Tuesday morning" beats "electrician please."

  4. 4

    Share your zip code or address up front. It saves a step.

  5. 5

    If anything is off, ask for a human and we will take it from there.

How It Actually Works

A real conversation, with a clear next step.

A lot of voice systems are pre-recorded prompts and a phone tree. This one is built differently — here is what is happening on the other end of the call.

It is a large language model.

The same kind of system as ChatGPT, trained for spoken conversation and given knowledge of our business. It writes its own responses in the moment. Not a script. Not a decision tree. In fact, the same kind of AI helped our team design and build the website you are reading right now.

The brief pauses are it working.

The assistant may pause while processing your words or checking information. That pause does not mean a calendar slot has been reserved. Our team confirms scheduling after reviewing the request.

It gathers the details for review.

Your address, work description, and preferred timing help our team decide the next step. Here is how those details are used:

Your service address

Collects the property location and access details for your request. Our team considers travel and the work involved before confirming a visit.

Staff scheduling review

Records your preferred days or times as a request. Our team checks availability and confirms the appointment; the assistant does not reserve a calendar slot.

Pricing and service info

Explains published project ranges, diagnostic rates, and what information helps us review the work.

Our team confirms the appointment.

The assistant collects requests; it does not confirm a visit. Our team reviews the scope, timing, and availability before confirming an appointment or a change to an existing visit.

What it has, and what it doesn't, about you.

What it has

  • Our services, project pricing and diagnostic rates, and what is included.
  • The service details and preferred timing you share.
  • The distinction between an estimate request and diagnostic work.
  • Common electrical issues homeowners in the DMV see.

What it doesn't

  • Your personal info, unless you choose to share it.
  • Your previous calls with us, unless you mention them.
  • Anything outside of electrical work and our business.

You can ask for a human at any time and leave your question for our team if a person is unavailable.

Go Deeper

Learn more about the assistant.

We documented how our AI assistant works in unusual detail — because if you're going to talk to an AI, you deserve to know exactly what it is and what it's doing.

How It Actually Works

Learn about the technology behind the conversation. Service requests and appointment changes require staff review and confirmation.

Read more

What Is an AI Agent?

A plain-English guide to AI agents — how they differ from chatbots, what they can do, and why a local electrical company runs one.

Read more

Ask It Real Electrical Questions

It can answer genuinely technical questions about panels, EV chargers, code requirements, and troubleshooting — here is what it will and won't do.

Read more

How to Talk to It

One rule beats every trick: speak to it exactly like you'd speak to another human being. Here's why that works and what to say.

Read more

Try it now.

Tap the button, allow your mic, and just start talking. No phone call, no commitment.

Try saying

“I need someone to install an EV charger next week.”“My breaker keeps tripping when the microwave runs.”“Can I request a change from Tuesday to Friday afternoon?”“What does a panel upgrade usually cost?”

FAQ

Questions about the assistant.

Is this really AI?
Yes. It is a large language model with knowledge of our business, paired with a real-time voice model from ElevenLabs. It is not a recorded script and it is not a person.
How is this different from the recording I hear when I call?
The voice you hear first when you dial us is our phone menu — a pre-recorded system that has routed calls for years. It is not the AI. The AI assistant is the conversational part that happens after, and it is a completely different kind of system: a live large language model that listens, answers questions, and collects requests for our team to review.
Why does it pause sometimes when we are talking?
The assistant may pause while processing what you said or checking information. A pause does not mean a visit has been reserved. Our team reviews service requests before confirming scheduling.
Can I talk to a real person?
Tell the assistant you would like to speak with our team. If a person is unavailable, leave your question and callback details for follow-up.
Does it record my call?
Calls and chats may be recorded for quality and training so we can keep improving the assistant. A real human reviews flagged conversations. We never sell your information.
Does talking to the assistant confirm an appointment?
No. The assistant collects your request and preferred timing. Our team reviews the details and confirms scheduling based on availability. Requests to move or cancel an existing appointment also need team confirmation.
Will it handle emergencies?
Describe any urgent concern and request human follow-up. An AI conversation does not confirm a technician response. For an immediate danger, contact emergency services or your utility as appropriate rather than waiting for a callback.
Is my information secure?
We follow industry-standard data handling practices and only collect what we need to schedule and complete your job. You can ask the assistant exactly what it has on file at any time.

Prefer to do it yourself?

You can also browse our services and send your request online for our team to review:

Ready to try it?

Give us a call or send a service request. Our team will review your details and follow up about the next step.

Request Service
Call NowRequest Service